Welcome to https://www.otchohandmade.com, owned and operated by Activtribe L.L.C-FZ, a limited liability company incorporated under the laws of Meydan Free Zone, with registration number 2100190.01 and its registered address at Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E.
These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing or using our website, you agree to comply with these terms. Please read them carefully.
Agreement to Terms
By accessing and using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
Products and Pricing
- Product Descriptions: We make every effort to provide accurate and detailed descriptions of our products. However, we cannot guarantee that the descriptions are entirely error-free. If you find any discrepancies or have questions, please contact our customer service team.
- Pricing: All prices are listed in United Arab Emirates Dirham (AED) and inclusive of applicable VAT. We reserve the right to change our prices at any time without prior notice. Such changes will not affect any orders already placed.
Orders and Payment
- Order Placement: By placing an order on our website, you are making an offer to purchase our products. We reserve the right to accept or decline any order for any reason.
- Payment: We utilize Stripe, a trusted payment processor, for online purchases. We accept all payment methods supported by Stripe for the country of the United Arab Emirates. By making a purchase on our website, you agree to comply with Stripe’s terms and conditions. You agree to provide accurate and complete payment information. All payments are subject to verification and approval by Stripe. In the event of non-authorization of payment, we are not responsible for any delay or non-delivery of your order. Please note that Stripe’s supported payment methods may vary by country. It’s important to ensure that you comply with Stripe’s terms and conditions and review the specific payment methods available in your country.
- Order Cancellation: If you wish to cancel an order, please refer to our Delivery and Returns Policy. We cannot guarantee cancellation if the order has already been shipped.
Registration and Account Creation
By registering and creating an account on www.otchohandmade.com, you agree to the following terms and conditions:
- Account Responsibility: You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to promptly notify us of any unauthorized access or use of your account.
- Accuracy of Information: You warrant that the information provided during the registration process is accurate, complete, and up to date. You agree to promptly update your account information if there are any changes.
- Account Usage: Your account is for personal use only and may not be transferred or shared with any other individual or entity. You are responsible for all activities that occur under your account.
- Termination of Account: We reserve the right to suspend or terminate your account at any time without prior notice for any violation of these Terms and Conditions or for any other reason at our discretion.
- Communication: By creating an account, you consent to receive communications from us regarding your account, orders, promotions, and other relevant information.
Promotional Offers
From time to time, we may offer promotional discounts, coupons, or other special offers (“Promotional Offers”) on our website. These Promotional Offers are subject to the following terms and conditions:
- Eligibility: Promotional Offers may have specific eligibility criteria, such as minimum purchase requirements, specific product categories, or targeted customer segments. We reserve the right to determine the eligibility criteria for each Promotional Offer.
- Duration: Promotional Offers are valid for a limited time as specified in the offer. Once the specified time period expires, the Promotional Offer cannot be used or redeemed.
- Redemption: To redeem a Promotional Offer, you must enter the applicable promo code, coupon code, or follow the instructions provided during the checkout process. Only one Promotional Offer can be used per order, unless otherwise stated.
- Exclusions and Limitations: Promotional Offers may not be applicable to certain products, gift cards, shipping fees, or taxes, unless explicitly stated. Promotional Offers cannot be combined with other offers, unless expressly permitted.
- Modification or Termination: We reserve the right to modify or terminate any Promotional Offer at any time without prior notice. Any changes or cancellations will not affect the fulfillment of orders placed before the modification or termination.
- Non-Transferable: Promotional Offers are non-transferable, non-exchangeable, and have no cash value. They can only be used for purchases on our website and cannot be redeemed for cash or any other form of compensation.
- Abuse and Misuse: We reserve the right to investigate and take appropriate action against any misuse, abuse, or violation of the terms and conditions of Promotional Offers. This may include canceling orders, refusing service, and/or suspending or terminating customer accounts.
- General Conditions: Promotional Offers are subject to all applicable laws and regulations. We reserve the right to refuse or cancel any Promotional Offer at our sole discretion if we believe it violates these terms or is being used fraudulently.
Shipping
- Shipping: We offer shipping to locations within the United Arab Emirates. However, we may also expand our shipping coverage to additional locations in the future. Shipping costs and estimated delivery times will be provided during the checkout process.
- Delivery: We strive to deliver orders within the estimated timeframe. However, delays may occur due to unforeseen circumstances. We are not responsible for any delays or damages that may arise during transit.
Intellectual Property
All content on our website, including images, logos, text, and graphics, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or use our content without our prior written consent.
Limitation of Liability
To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or the purchase and use of our products.
Reading in Conjunction with Other Terms and Policies
These Terms and Conditions should be read in conjunction with the following terms, policies, and agreements, which are hereby incorporated by reference and collectively form the agreement between you and Activtribe L.L.C-FZ:
- Privacy Policy: Our Privacy Policy explains how we collect, use, and protect your personal information. It governs the handling of your data when you use our website. By using our website, you consent to our Privacy Policy.
- Delivery and Returns Policy: Our Delivery and Returns Policy outlines the terms and conditions regarding the shipment, delivery, returns, refunds, and exchanges of our products. It governs the procedures and requirements for returning or exchanging purchased items.
- Additional Agreements: In specific cases, additional agreements or terms may apply, such as agreements for wholesale purchases, custom orders, or collaborations. Such agreements will be communicated separately and will be binding when agreed upon.
Please review these terms, policies, and agreements carefully. In the event of any conflict or inconsistency between these Terms and Conditions and any other terms or policies on our website, the provisions of the other terms or policies will prevail to the extent of the inconsistency.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically for changes.
If you have any questions or concerns regarding these Terms and Conditions, please contact our customer service team.